Right now, MARTA has rolled out a new system, and they’re issuing updated breeze cards, requiring all passengers to transfer funds from their old cards to the new ones. While MARTA has given until October 2026 to make the switch, the expectation is that people do it online—registering and transferring funds themselves. But here’s the crisis: there are still segment of the population who may not have access to the internet. Many seniors and vulnerable citizens don’t have internet access and can’t complete this process. When they call MARTA to do the transfer, they’re being told they HAVE TO go online to complete the transaction themselves or to ask someone they know to help them do it. This leaves them stranded, confused, and frustrated. When they tell the representative that they don't have the capability to do that, the rep will take the information but will share that they dont know when the transfer will happen. For many, that is not acceptable. They need the funds transfered so they can use the new card, especially since the old card may no longer work.
MARTA, we need you to step up. Screen calls, prioritize seniors, and others who don't have access to do it themselves and provide a human touch so no one is left behind in this crucial transition. We’re counting on you. I'm just saying, #igotissues. What about you? 
#MARTA #SeniorAccess #DigitalDivide #TransitForAll #InclusiveTransit #SeniorsDeserveAccess #HelpSeniors #MARTATransition #EquitableTransit #CallForAction
